# Create an account and confirm your email

In NeuralVault 2.0 the first screen after your vault is a sign-in screen, and a new account has to confirm its email address before it can sign in.

*https://perpetualtechnologies.co.uk/support/create-an-account-and-confirm-email — last checked 2026-09-30*

## Steps

1. Open NeuralVault. If you are not signed in, the screen reads "Sign in to NeuralVault". Nothing else in the app can be reached until you have signed in.
2. Press "Create an account". The text changes to say it takes an email address and a password, and that you will get a confirmation link to click before you can sign in.
3. Type your email address and a password, then press "Create account".
4. Read the "Sent to" line on the next screen. It names the exact address the confirmation email was sent to.
5. Open the email. If it shows a code, type it into "Code from the email" and press "Confirm with code". If it only has a link, click the link, come back to the app, press "I clicked the link: sign in" and sign in with your password.

## How to tell it worked

After a code is accepted the app says "Email confirmed. Signed in as" followed by your address. After the link route, signing in with your password takes you past the sign-in screen.

## If it does not work

**An error appears under the form when you press Create account.**

The message is the reason the account service gave. Read it first: it usually names the problem, and it is the text to quote if you write to us.

**The app says "Account created, and you are signed in." straight away.**

Then that account did not need a confirmation step and there is nothing more to do.

**The confirmation email does not arrive.**

See the guide on the confirmation email not arriving. It covers the "Send it again" button and what to check first.

## Related guides

- [The confirmation email has not arrived](https://perpetualtechnologies.co.uk/support/confirmation-email-not-arriving)
- [Sign in to NeuralVault](https://perpetualtechnologies.co.uk/support/sign-in-to-the-app)
- [Reset a forgotten password](https://perpetualtechnologies.co.uk/support/reset-your-password)

## Still stuck

Bug reports belong in the app, in Settings, About. Those carry no contact details, so they
get fixed rather than answered. To get a reply, email us instead: that route targets two
business days. https://perpetualtechnologies.co.uk/contact