# My API key is rejected, or the provider says there is no money left

Three different messages mean three different fixes: the provider refused the key, no key is saved for that provider, or the provider’s own account has run out of funds.

*https://perpetualtechnologies.co.uk/support/key-rejected-or-no-funds — last checked 2026-10-05*

## Steps

1. Read the code on the message. NV-ROUTE-002 is "The API key was rejected", NV-ROUTE-010 is "No API key is saved for this provider" and NV-ROUTE-003 means the provider’s own account has no funds left, which is not your balance with us.
2. For NV-ROUTE-002, open Settings, then Intelligence, then API keys, press Replace on that provider and paste the key again. Create a fresh key in the provider’s dashboard if you are not sure the old one is still active.
3. For NV-ROUTE-010, no key is stored for the provider you chose. Add one in Settings, Intelligence, API keys, or choose a different provider in the model button.
4. For NV-ROUTE-003, add funds with the provider and try again, or pick a model on an account that has some. NeuralVault’s own managed balance is a separate thing and is topped up in Settings, Intelligence, Managed usage.
5. Send a short message in Chat to confirm.

## How to tell it worked

A short message is answered by the provider you chose.

## If it does not work

**The key worked yesterday and is rejected today.**

The provider may have revoked or expired it, or limited it to a project that excludes the model you chose. Make a new key and Replace the stored one.

**The key is stored but every message fails.**

Stored and valid are different things. A note "Saved, but not checked" means the provider could not be reached when you saved it. Check the provider’s dashboard for the key’s status and its funds.

**You would rather not manage a provider account at all.**

NeuralVault routing pays for the model from your NeuralVault balance instead. See the guide on routing.

## Related guides

- [Connect a cloud provider with your own API key](https://perpetualtechnologies.co.uk/support/connect-a-cloud-provider-with-your-key)
- [Paste an API key and how the provider is detected](https://perpetualtechnologies.co.uk/support/paste-an-api-key)
- [NeuralVault routing: pick from 200+ models and pay from your balance](https://perpetualtechnologies.co.uk/support/neuralvault-routing)

## Still stuck

Bug reports belong in the app, in Settings, About. Those carry no contact details, so they
get fixed rather than answered. To get a reply, email us instead: that route targets two
business days. https://perpetualtechnologies.co.uk/contact