# See your subscription and open the billing portal

In NeuralVault 2.0, Settings, Account, Billing shows your plan, status and renewal date, and its "Manage billing" button opens Stripe’s own page in your browser.

*https://perpetualtechnologies.co.uk/support/manage-billing-on-stripe — last checked 2026-09-30*

## Steps

1. Sign in, then open Settings, then Account, then Billing. You can also open it from "Plan and billing" in the Account menu.
2. Read the Plan, Status and "Renews" rows. If the subscription is set to end, the row reads "Ends" with the date. A Seats row appears when there is more than one seat.
3. Press "Refresh" to read the latest from the account.
4. To update a card, change plan, cancel, resume or download invoices, press "Manage billing". It opens Stripe’s billing page in your browser. NeuralVault shows no card field anywhere.

## How to tell it worked

The Plan and Status rows match the subscription on the Stripe page, and the browser opened a Stripe page after you pressed Manage billing.

## If it does not work

**The screen says "No billing account".**

The install has no live account session, so there is nothing to check. Sign in first.

**The screen says "No active subscription".**

The account has no NeuralVault subscription on record. If you believe that is wrong, contact us rather than retrying. A payment that has not reached Stripe yet does not appear here either.

**You expected the Managed usage balance to be part of this subscription.**

It is separate. Managed usage, under Intelligence in Settings, is its own wallet.

## Related guides

- [Renew now: make the app pick up a plan change](https://perpetualtechnologies.co.uk/support/renew-your-plan-now)
- [Managed usage: your balance, top-ups and spend limits](https://perpetualtechnologies.co.uk/support/managed-usage-balance-and-limits)
- [Which screen answers a plan, licence or billing question](https://perpetualtechnologies.co.uk/support/billing-usage-or-plan)

## Still stuck

Bug reports belong in the app, in Settings, About. Those carry no contact details, so they
get fixed rather than answered. To get a reply, email us instead: that route targets two
business days. https://perpetualtechnologies.co.uk/contact