# Remove everything NeuralVault has put on this machine

Settings, General, Remove my data lists what exists first, and removes nothing until you type the confirmation exactly.

*https://perpetualtechnologies.co.uk/support/remove-my-data — last checked 2026-09-06*

## Steps

1. Open Settings, then General, then Remove my data.
2. Ask it to list what is there. Nothing is read until you press it, because this screen touches real files and real credentials.
3. Read the list. It covers app state and stored credentials, not your vault: your notes are your files, and removing them is something you do yourself, in Explorer or Finder.
4. Type the confirmation phrase exactly to proceed.

## How to tell it worked

Re-run the listing afterwards. What was removed is gone from it.

## If it does not work

**You want your notes deleted too.**

Delete the vault folder yourself. The app deliberately will not delete the folder it does not own, because a local-first product that silently removes your documents is the worst possible failure mode.

**The confirmation is not accepted.**

It has to match exactly, including case. That is the safety catch: there is no boolean a mis-wired button could pass instead.

## Still stuck

Bug reports belong in the app, in Settings, About. Those carry no contact details, so they
get fixed rather than answered. To get a reply, email us instead: that route targets two
business days. https://perpetualtechnologies.co.uk/contact