# "Too many ... requests right now" when you sign up or ask for an email

In the Beta build, the sign-up email service has an hourly limit shared by everyone using the app, so a request can be refused for up to an hour even when you have done nothing wrong.

*https://perpetualtechnologies.co.uk/support/too-many-email-requests — last checked 2026-10-14*

## Steps

1. Read the message. When you create an account it reads: "Too many sign-up attempts right now. This app’s email sender has an hourly limit shared by everyone using it, not just you, so it can take up to an hour to clear. Try again a bit later."
2. Resending a confirmation or asking for a password reset gives the same message, with "confirmation" or "password reset" in place of "sign-up". The code is NV-AUTH-006.
3. Wait. The limit is hourly, not a few minutes, and other people using the app can use it up. Try again later.
4. Do not press the button again and again. It does not help, and it does not make an email arrive faster.
5. Do not make a second account with another address to get round it.
6. If a code you typed is refused with "Too many code checks from this network just now. Wait a few minutes, then enter the code again." (NV-AUTH-011), the code may be fine. Wait a few minutes, then type it again from the newest email.
7. If you already have the confirmation email, you do not need another. Use the newest one.

## How to tell it worked

A later attempt sends the email, and the next screen shows the "Sent to" line with your address.

## If it does not work

**It is still refused after more than an hour.**

Write to us through the contact page on the Perpetual Technologies website. Give the address you used and the code NV-AUTH-006.

**You never got the email and see no limit message.**

See the guide on the confirmation email not arriving.

**You are on the website, not the app.**

The website and the app use the same account. This guide describes what the app shows.

## Related guides

- [The confirmation email has not arrived](https://perpetualtechnologies.co.uk/support/confirmation-email-not-arriving)
- [Create an account and confirm your email](https://perpetualtechnologies.co.uk/support/create-an-account-and-confirm-email)
- [Reset a forgotten password](https://perpetualtechnologies.co.uk/support/reset-your-password)

## Still stuck

Bug reports belong in the app, in Settings, About. Those carry no contact details, so they
get fixed rather than answered. To get a reply, email us instead: that route targets two
business days. https://perpetualtechnologies.co.uk/contact