4 guides
Chat will not answer
The key is refused, the model is silent, or the model you want is missing.
- Chat will not answer: what to checkA model that never replies is usually Ollama not running, a model not pulled, a key that was not accepted, or an image sent to a model that cannot see images.
- My API key is rejected, or the provider says there is no money leftThree different messages mean three different fixes: the provider refused the key, no key is saved for that provider, or the provider’s own account has run out of funds.
- A model is missing from the picker, and what its labels meanThe picker leaves out any model its provider has confirmed cannot use tools, and filters by provider, by data policy and by what is usable; a model the provider said nothing about is still listed.
- Chat gave an error: what each NV-ROUTE code meansIn the Beta build, a failed chat reply shows an NV-ROUTE code that says whether the key was refused, the account is out of funds, you are being slowed down, the model is gone, or the model is not set up.