344 problems and their answers, pulled from the setup guides so the two can never disagree. Every one is checked against the shipping app rather than written from memory.
Run a model on your own machine, or point NeuralVault at one you pay for.
Installing Ollama does not download a model. The Ollama row says "Ollama has no models installed". Run "ollama list" in a terminal, and if it is empty, pull one.
Full guide: Run a model on your own machine with OllamaThe Ollama row says "Ollama is not running" when nothing answers at its address. Start Ollama, then reopen the model picker. No setting in NeuralVault can start it for you. See the guide on local model problems for the other states.
Full guide: Run a model on your own machine with OllamaThat is a hardware answer, not a configuration one. A model larger than your available memory will be swapped to disk. Try a smaller variant.
Full guide: Run a model on your own machine with OllamaNearly always a missing or extra /v1 on the base URL. Open <your base URL>/models in a browser: if that returns JSON, the URL is right. NeuralVault reads the same address.
Full guide: Connect LM Studio, or any other OpenAI-compatible serverCheck the address in .neuralvault-compat.json is that computer’s network address and not localhost, and that the server there is set to listen on the network. A firewall between the two is a common cause.
Full guide: Connect LM Studio, or any other OpenAI-compatible serverSome servers bind to 127.0.0.1 only and some to all interfaces. Use exactly the host the server printed, not a substitute you assume is equivalent.
Full guide: Connect LM Studio, or any other OpenAI-compatible serverStored and valid are different things. Check the key has credit or an active billing method on the provider’s side, and that it has not been scoped to a project that excludes the model you picked.
Full guide: Add an API key for a cloud providerInto your operating system’s credential store on this Windows PC, under the service name NeuralVault. It is not written into your vault and it is not synced anywhere.
Full guide: Add an API key for a cloud providerDelete it from the same screen. Removing your data wholesale is a separate control, in Settings, General, Remove my data.
Full guide: Add an API key for a cloud providerThe path template does not match your endpoint. Azure deployments in particular sit under a deployment-specific path rather than the plain /chat/completions most OpenAI-compatible services use.
Full guide: Connect Azure OpenAI, Z.ai, or another direct endpointAuth style. Some endpoints want a bearer token and some want a provider-specific header. Match what the provider documents, not what another provider uses.
Full guide: Connect Azure OpenAI, Z.ai, or another direct endpointThat is the filter working. Its vendor’s published policy does not meet the level you selected. Loosen the chip to see it again.
Full guide: Pick a model, and filter by what the vendor does with your dataDeliberate. A model running on your own machine sends nothing to a vendor, so no vendor policy applies to it and there is nothing for the filter to exclude.
Full guide: Pick a model, and filter by what the vendor does with your dataIt is intentionally kept out of that dropdown and given its own row, so that a missing search key never hides behind a missing model key. Look below the model providers.
Full guide: Let the assistant search the webAlmost always the bind address. A server left on its default 127.0.0.1 refuses every connection that is not from itself, including one from NeuralVault on a different machine. Confirm OLLAMA_HOST is actually set to 0.0.0.0 and that the server was restarted after you set it.
Full guide: Connect an NVIDIA DGX Spark, or any AI box on your networkA firewall on the Spark is the next most common cause. Allow inbound traffic on the port your server uses, 11434 for Ollama, on whatever machine is holding the model.
Full guide: Connect an NVIDIA DGX Spark, or any AI box on your networkIt is not. Anything that can run an OpenAI-compatible or Ollama server on your network connects the same way: the address is what changes, never the method.
Full guide: Connect an NVIDIA DGX Spark, or any AI box on your networkEvery ticked route must be usable. A blocked route shows its reason on its own card. Untick it, or fix the reason and it clears on its own. A ticked own-key route also needs a key typed in.
Full guide: The "How would you like to chat?" screenThe card says which: Ollama is not running, nothing answered at the address, no model is chosen, or the chosen model is not there yet. See the guide on a model not answering.
Full guide: The "How would you like to chat?" screenThe screen warns that Chat cannot answer until you pick a route in Settings. Add a key in Settings, Intelligence, API keys, or run the chat setup again from Appearance.
Full guide: The "How would you like to chat?" screenKeys with no recognisable start cannot be saved through Add a key. If the provider offers an OpenAI-compatible endpoint, add it as a direct provider further down the same screen instead.
Full guide: Paste an API key and how the provider is detectedThe key was stored but the app could not verify it at that moment. The note gives the reason. It is not necessarily a bad key, so try a message in Chat before regenerating it.
Full guide: Paste an API key and how the provider is detectedThe screen only shows whether a key exists, never the key itself once saved. Keys are stored securely on this device. Paste a new one to replace it.
Full guide: Paste an API key and how the provider is detectedThe button’s hover text gives the reason. If the engine banner is showing, see the guide on the engine not running.
Full guide: Choose which model answers in ChatThe picker marks a model that cannot answer a chat turn and gives its reason on the row. Choose another.
Full guide: Choose which model answers in ChatAdd its key first (see the guide on pasting an API key) or start Ollama for a local model.
Full guide: Choose which model answers in ChatIt is left out, not greyed, whenever the app cannot confirm the current model supports it. It is only offered for Anthropic, OpenRouter and NeuralVault-routed models, so an Ollama model never shows it.
Full guide: Set the reasoning effort for a conversationOnly newer models accept that tier. An older one may reject it. Choose High or Max instead.
Full guide: Set the reasoning effort for a conversationIt runs the turn at Max, then a second full pass reviews and revises the answer, so it takes roughly double the time and token spend of Max. The tier carries a "Higher spending" badge.
Full guide: Set the reasoning effort for a conversationDo exactly that. The send button stays disabled while an image is attached to a model that cannot see it.
Full guide: Chat will not answer: what to checkThe image was not sent. Remove it, or switch to a model with known vision support.
Full guide: Chat will not answer: what to checkReport it from the bug icon or Ctrl+Shift+B and tick "The last error", which attaches the last error message the app recorded, message only, never a stack or a file path.
Full guide: Chat will not answer: what to checkThe screen states that Managed usage needs a signed-in Personal account. On Free you can still use a local model or your own API key.
Full guide: Managed usage: your balance, top-ups and spend limitsIt only appears where the plan includes NeuralVault model routing. Free does not include it.
Full guide: Managed usage: your balance, top-ups and spend limitsPress Refresh balance. If it still has not changed, tell us what Stripe shows and what the screen shows.
Full guide: Managed usage: your balance, top-ups and spend limitsThe provider did not accept it. Paste it again without spaces or line breaks, check it was made for the provider you are adding, and see the guide on a key being rejected.
Full guide: Connect a cloud provider with your own API keyThe key was stored but the provider could not be reached to confirm it, so it is not proven bad. Send one message before you replace it.
Full guide: Connect a cloud provider with your own API keyUse the Direct providers form for it, or add keys for the other providers first so only one is left.
Full guide: Connect a cloud provider with your own API keyThe screen shows only whether a key exists, never the key. Keys are kept on this device and sent only to the provider they belong to. Paste a new one to replace it.
Full guide: Connect a cloud provider with your own API keyThe provider may have revoked or expired it, or limited it to a project that excludes the model you chose. Make a new key and Replace the stored one.
Full guide: My API key is rejected, or the provider says there is no money leftStored and valid are different things. A note "Saved, but not checked" means the provider could not be reached when you saved it. Check the provider’s dashboard for the key’s status and its funds.
Full guide: My API key is rejected, or the provider says there is no money leftNeuralVault routing pays for the model from your NeuralVault balance instead. See the guide on routing.
Full guide: My API key is rejected, or the provider says there is no money leftIt appears only where the plan includes routing and you are signed in. Free does not include it. Use your own key or a local model there.
Full guide: NeuralVault routing: pick from 390+ models and pay from your balancePick a different model. Routing offers a fixed list, not every model in the world.
Full guide: NeuralVault routing: pick from 390+ models and pay from your balanceAdd to your balance in Settings, Intelligence, Managed usage, or switch to your own key. See the guide on how the balance works.
Full guide: NeuralVault routing: pick from 390+ models and pay from your balanceSee the guide on a model missing from the picker.
Full guide: NeuralVault routing: pick from 390+ models and pay from your balancePress "Refresh balance". The update comes from Stripe and can take a few seconds. If it still has not moved, tell us what Stripe shows and what the screen shows.
Full guide: How your balance works: monthly allowance, top-ups and running outNothing has been added yet, or all of it has been spent. That is not a failed read. Add to your balance to start one.
Full guide: How your balance works: monthly allowance, top-ups and running outIt does not. Only a top-up is kept from one month to the next.
Full guide: How your balance works: monthly allowance, top-ups and running outSee the guide on a balance that looks wrong.
Full guide: How your balance works: monthly allowance, top-ups and running outOllama is still bound to its own machine, or was not restarted after you set OLLAMA_HOST, or something between the two computers is blocking the port. Check the setting and the restart first. A firewall on either machine is a common cause, which is general networking and not something Ollama’s documentation covers.
Full guide: Use Ollama running on another computer, such as a Mac or a Linux boxThe file is not being read as written. It must be in your user folder, named .neuralvault-ollama.json, and hold both "base" and "model" in quotes with no space before the colon. A file that does not parse falls back to localhost without a message.
Full guide: Use Ollama running on another computer, such as a Mac or a Linux boxIt is reporting on the address you set. Pull a model on the other machine with "ollama pull" and press recheck.
Full guide: Use Ollama running on another computer, such as a Mac or a Linux boxSome messages in this build still say so. Settings shows the address but has no box to change it, which is why the file edit above is the way.
Full guide: Use Ollama running on another computer, such as a Mac or a Linux boxFrom a different computer on the network, open http://the-machine-address:11434/api/tags. If it lists models, it is exposed.
Full guide: Before you let other computers reach Ollama: a security noteThe message under it gives the reason. Free does not include Orchestra, and an install with no model provider configured cannot build a run.
Full guide: Orchestra: split one task across several modelsYou do not. The app picks a model for each subtask’s size from the provider it is set to use. Pick the provider and model in Chat first.
Full guide: Orchestra: split one task across several modelsStarting another runs alongside it, and its result may not show on this page.
Full guide: Orchestra: split one task across several modelsThe button’s hover text gives the reason. If the engine banner is showing, deal with that first.
Full guide: A model is missing from the picker, and what its labels meanThe row says why. Choose another, or see the guide on chat not answering.
Full guide: A model is missing from the picker, and what its labels meanSee the guide on local model problems.
Full guide: A model is missing from the picker, and what its labels meanNo base address is set on this PC. Put one in the .neuralvault-ollama.json file in your user folder, as the guide on Ollama on another machine shows.
Full guide: Local model problems: Ollama not found, an empty list, a machine that is not reachableCheck the row first. If it says Ollama is answering, see the guide on a model missing from the picker.
Full guide: Local model problems: Ollama not found, an empty list, a machine that is not reachableThen Ollama is only listening on that machine. See the guide on Ollama on another machine, and the security note before you widen it.
Full guide: Local model problems: Ollama not found, an empty list, a machine that is not reachableSign in with the account that holds the plan. Free has no managed balance.
Full guide: My balance looks wrongTell us what Stripe shows and what this screen shows. Do not pay again.
Full guide: My balance looks wrongA refunded or disputed plan month takes that month’s allowance back. A top-up is left alone.
Full guide: My balance looks wrongThat is the point for an untrusted model: answers are never remembered. Mark the model trusted if you know its source, or choose a hosted model.
Full guide: Local and custom models ask before every command and outbound callThat is the cap on outbound calls for an untrusted model. Ask in a new message, or mark the model trusted.
Full guide: Local and custom models ask before every command and outbound callThat is a different problem. See the guide on local model problems.
Full guide: Local and custom models ask before every command and outbound callNo chat turn or run is recorded for those days. Try This month or 12 months.
Full guide: See what you have spent: the cost chip, Usage, the Dashboard and the run-out forecastNo model used in that period has a list price. The tokens per day are in the table.
Full guide: See what you have spent: the cost chip, Usage, the Dashboard and the run-out forecastIt needs at least six hours of use, a managed balance and a known refill date. Without them the sidebar shows the balance only.
Full guide: See what you have spent: the cost chip, Usage, the Dashboard and the run-out forecastSee the guide on a balance that looks wrong.
Full guide: See what you have spent: the cost chip, Usage, the Dashboard and the run-out forecastSee the guide on a model missing from the picker.
Full guide: Chat gave an error: what each NV-ROUTE code meansChoose a different model and send another message. See the guide on chat not answering.
Full guide: Chat gave an error: what each NV-ROUTE code meansSend it to us with its details. See the guide on NV codes.
Full guide: Chat gave an error: what each NV-ROUTE code meansLet the assistant reach a tool, a server or a service you already use.
The command is what a shell would run. Check the program is on your PATH, and that the arguments are separate entries rather than one string with spaces in it.
Full guide: Connect an MCP serverAlmost always missing credential values. Declaring the variable name is only half of it. See "Give a connector its credentials".
Full guide: Connect an MCP serverGranting and marking read-only are separate ticks. A granted tool that is not marked read-only waits for your approval before an agent may run it, which is the deliberate default.
Full guide: Connect an MCP serverThey only exist once the connector is saved with variable names declared. An unsaved form has nothing to attach a credential to.
Full guide: Give a connector its credentialsYou cannot, by design. Re-enter it rather than hunting for it. Nothing in the app displays a stored credential value.
Full guide: Give a connector its credentialsIt is hidden rather than empty. The plugin API needs Personal or above, and on Free the whole card is left out instead of shown and refused.
Full guide: Plugins: what they are, and how one connectsIt has not connected. The list stays empty until a plugin program is running and has registered; starting NeuralVault does not start your plugin for you.
Full guide: Plugins: what they are, and how one connectsRevoke it there. What a plugin asked for and what it was granted are shown separately, so check the granted column rather than assuming the request was met in full.
Full guide: Plugins: what they are, and how one connectsThis pane reports, it does not control. What an agent may actually reach is decided by connector grants (Settings, Connections and data, Connectors and integrations) and by the approval step before a write.
Full guide: See what an agent is allowed to doThe last check could not get an answer from that connector. Hover the failed result on its row for the reason.
Full guide: Connectors: the Yours and Discover tabs and the Check buttonThe connector was refused. Use the Reconnect control on the row, or open the connector to replace the token it was refused with.
Full guide: Connectors: the Yours and Discover tabs and the Check buttonChecking a connector needs the Personal edition, and only one check can run at a time.
Full guide: Connectors: the Yours and Discover tabs and the Check buttonThe catalogue is a set of MCP servers. Those named data sources are not in this release. *Corrected 2026-10-11: GitHub is the exception. The GitHub card at the top of this screen connects with the gh sign-in on your computer or a token you paste, and the assistant can then read your repositories, issues and pull requests and asks before it changes anything.
Full guide: Connectors: the Yours and Discover tabs and the Check buttonIt can take up to 30 seconds while the command starts and lists its tools. If it fails after that, check the command and arguments by running them yourself in a terminal.
Full guide: Add a custom connector by handThe screen says so. There is nothing to grant. Check the server is the right one and starts correctly.
Full guide: Add a custom connector by handIt names which. Set them from the connector’s own credentials panel.
Full guide: Add a custom connector by handThe screen states that adding a connector needs the Personal edition.
Full guide: Add a custom connector by handIt states that this edition never starts the plugin host, so nothing declared is granted anything. Installing also needs the Personal edition.
Full guide: Install, switch off and remove a pluginNothing holds a grant on this machine. A plugin declared in plugins.yaml appears the next time NeuralVault starts.
Full guide: Install, switch off and remove a pluginWhat a plugin asked for is not always what it was granted. Check the table of plugins holding a grant to see whether the request was approved.
Full guide: Install, switch off and remove a pluginIt is not on your PATH. Use the "NeuralVault CLI" Start menu shortcut, which starts in the right folder.
Full guide: Use the nv command-line toolThe CLI itself is a Personal-edition feature. "nv status" and "nv doctor" still run on every edition, precisely so they can say why.
Full guide: Use the nv command-line toolA setting must change first: no provider, no key, or a vault that cannot open. Run "nv doctor", which names the next step.
Full guide: Use the nv command-line toolThe headless engine has no image path, so an image is refused rather than dropped. Attach plain text files only.
Full guide: Use the nv command-line toolThe built-in sites do not cover the whole web. Rephrase the question to fit one of them, or add a Brave Search key in Settings, Intelligence, API keys for general web search.
Full guide: Web search with no key: which sites get your search textEach site is called inside its own published limit, and a site that fails three times in a row is left alone for five minutes. Ask again a little later.
Full guide: Web search with no key: which sites get your search textPress Decline on the card. Nothing is sent until you approve it.
Full guide: Web search with no key: which sites get your search textThat is deliberate. A 401, 403 or 429 answer, a bot-check page, and a page that is blank without JavaScript each get a plain message. NeuralVault does not retry or get past them (the one exception is a single wait on a short Retry-After). Open the page yourself and paste the part you need.
Full guide: How the assistant reads a web pageThe page sent the request on to a site you have not allowed. The message names the address that was stopped. Ask for that address directly and approve it, or open it yourself.
Full guide: How the assistant reads a web pageCheck the mode. Plan mode refuses a fetch. Type /default and ask again. If the chat has read your notes, an address with a query, a very long path or data-like pieces is refused as well; ask for the plain address of the page instead.
Full guide: How the assistant reads a web pageThe button is in Test builds only for now, so a public build does not show it. Use the gh sign-in or a token meanwhile.
Full guide: Connect GitHub: sign in with GitHub, the gh sign-in, or a tokenRead the message under it. It is GitHub’s reason, such as a token that has expired or lacks a permission. Replace the token or sign in again.
Full guide: Connect GitHub: sign in with GitHub, the gh sign-in, or a tokenPress "Sign in with GitHub" again to get a new code.
Full guide: Connect GitHub: sign in with GitHub, the gh sign-in, or a tokenThe gh command is still signed in on this computer and is used as a last resort. Run gh auth logout to stop that.
Full guide: Connect GitHub: sign in with GitHub, the gh sign-in, or a tokenWhere your notes live, the instructions the assistant follows, and how the app looks and behaves.
This is nearly always the vault pointing somewhere other than where you think. Read the path on the Vault screen first, before assuming notes were lost. They are files on disk; if the folder still has them, nothing is gone.
Full guide: Find, choose or move your vaultPoint the app at the new location from the Vault screen. NeuralVault does not follow a folder you move behind its back.
Full guide: Find, choose or move your vaultIt has to be at the ROOT of the vault. A CORTEX.md inside a subfolder is an ordinary note.
Full guide: Write standing instructions the assistant always followsOnly the first of CORTEX.md, CLAUDE.md, AGENTS.md that exists and is not blank is used. Never both. A blank CORTEX.md is skipped, so a written CLAUDE.md beside it is what takes effect.
Full guide: Write standing instructions the assistant always followsThere is not one, anywhere in the product. The Enabled column is a status, not a control. Opting in happens once per directory, and narrowing what a particular agent may use is done per agent.
Full guide: Skills: what they are and where they come fromThat is correct in this build: only custom agents can be assigned skills. A builtin agent has no editable manifest to write the assignment into, so the picker leaves it out rather than showing a checkbox that would silently do nothing. *Corrected 2026-10-14: this answer describes an assignment picker that the Skills screen no longer has, so disregard it.
Full guide: Skills: what they are and where they come fromUsually the file changed on disk, or it is read-only or locked by another program. When the file cannot be replaced, the engine saves your new text in a file beside the note named like the note with .unsaved and a time on the end, and the editor says so. Your text is not lost. After a refused save, Cancel shows the note as it is on disk now.
Full guide: Edit a note inside NeuralVault, or in your own editorIn Chat, Cortex can write, append to and move notes, and each such write pauses on an approval card until you approve it. Deletions are always refused.
Full guide: Edit a note inside NeuralVault, or in your own editorThe folder box is empty. It stays disabled until it has a path in it.
Full guide: First run: choose where your notes liveThat environment variable wins over anything chosen on this screen. Unset it and restart, or point it at the folder you made. The screen warns you before you press the button.
Full guide: First run: choose where your notes liveThe message names the path the app is reading. If the source is an environment variable, unset it. Otherwise choose a different folder or check the path.
Full guide: First run: choose where your notes liveThey are left exactly as they are. Nothing is cleared.
Full guide: First run: choose where your notes liveIf it names NV_VAULT_PATH, that environment variable overrides the setting. Unset it and restart, or point it at the folder you chose. Otherwise nothing could be found in the folder: choose a different one.
Full guide: Change which folder is your vaultThe message under it is the reason. A moved, renamed or disconnected folder is the usual cause. "Change vault folder" is still available on that screen, so use it to point at the right place.
Full guide: Change which folder is your vaultThe NV_VAULT_PATH environment variable first, then the path stored in the .neuralvault-vault-path file in your user folder, then Documents\NeuralVault.
Full guide: Change which folder is your vaultThe screen lists the categories it skips: hidden files, key or credential-named files, links, and files that could not be read. This is by design, so do not rely on an export to carry those.
Full guide: Export your vault or part of itThe message under the button is the reason the export gave. Check the destination has room and that you can write to it.
Full guide: Export your vault or part of itThe chat is still generating a reply. Wait for it to finish before deleting.
Full guide: Pin, archive, rename and group your chats in the sidebarThey are different. A sidebar workspace or folder only groups chats. The folders the assistant can read and change are attached from the Workspace menu on the chat screen. See the guide on attaching a working folder.
Full guide: Pin, archive, rename and group your chats in the sidebarSee the guide on selecting several chats.
Full guide: Pin, archive, rename and group your chats in the sidebarThat is deliberate. A plain click always opens the chat. Only Ctrl or Cmd, Shift or the checkbox select.
Full guide: Select several chats and act on them togetherIt names how many of the chats failed and which ones. Those chats are still there, so try them again.
Full guide: Select several chats and act on them togetherRemove some attachments first.
Full guide: Attach an image or a text file to a messageImages are limited to 20 MB and plain files to less than that. Use a smaller file.
Full guide: Attach an image or a text file to a messageRemove the image, or choose a model with vision from the model button.
Full guide: Attach an image or a text file to a messageThe path is missing. Detach it and attach the folder again from its new place.
Full guide: Give the assistant a folder to work inDetach one before attaching another.
Full guide: Give the assistant a folder to work inThat is expected. The Settings screen says that with no working folder chosen, chats print code instead of saving files. Attach a folder.
Full guide: Give the assistant a folder to work inYou chose "do not ask again" on an approval card. The Workspace menu lists what is remembered and an "Ask again" button turns it back on.
Full guide: Give the assistant a folder to work inSome cards offer "Approve, and do not ask again for edits in this chat" or "for this command in this chat". Undo that later with "Ask again" in the Workspace menu.
Full guide: Approval cards: approve, decline or rewind a writeA rewind restores files, not the conversation. The transcript keeps saying what was written.
Full guide: Approval cards: approve, decline or rewind a writeDeletions are always refused, with no exception. Every turn runs in a mode that asks before it changes anything and refuses what cannot be undone.
Full guide: Approval cards: approve, decline or rewind a writeIt only appears on an approved card that has a checkpoint. A declined or timed-out card has nothing to rewind.
Full guide: Approval cards: approve, decline or rewind a writeNothing was saved. Ask it again to write it down, and check the card appears. A promise with no card behind it did not change anything on disk.
Full guide: Ask the assistant to remember something, and where it is keptNone of the three files exists at the vault root. Create CORTEX.md in the vault folder and what you write appears there.
Full guide: Ask the assistant to remember something, and where it is keptThe first non-blank file wins. The Settings list shows which file is read first and says nothing written in a later one reaches the assistant.
Full guide: Ask the assistant to remember something, and where it is keptThe assistant reads at most 40,000 bytes of it. Text past that is cut off. Keep the file shorter.
Full guide: Ask the assistant to remember something, and where it is keptYour edition does not include it, or it is not in this build. Check Settings, Account, Plan and sign-in, and see the guide on why a feature is missing.
Full guide: Find a page: the sidebar, Ctrl+K and SettingsThe shortcut is ignored while you are typing in a box or while a dialog is open. Click outside first, then try again.
Full guide: Find a page: the sidebar, Ctrl+K and SettingsThe groups were reorganised. Older names such as Licence are now Plan and sign-in, and several screens that used to exist, such as Hotkeys and Notifications, were removed.
Full guide: Where each setting livesThis list is the full set in this build. Some sections, such as Calendar and Plugins, refuse or hide on editions that do not include them. See Plan and sign-in.
Full guide: Where each setting livesIt does not. What is billed and stored is unchanged. The setting converts amounts for display only.
Full guide: Change the theme, interface size and currency displayFirst run pre-selects an interface size from your display. Change it here at any time.
Full guide: Change the theme, interface size and currency displayThe screen says a repair switch does nothing until "Enable curator" is on as well.
Full guide: The vault curator: link checks and optional repairsUse the undo control on the last run. The screen reports "Put back" and how many notes.
Full guide: The vault curator: link checks and optional repairsThere is none on this release. The file in your user folder is the only way to set them.
Full guide: Run commands in Git Bash, and the optional Windows boundaryCheck the file name starts with a dot, sits in your user folder, is valid JSON, and says git_bash exactly (case does not matter). Anything else keeps PowerShell. Also check bash.exe exists.
Full guide: Run commands in Git Bash, and the optional Windows boundaryThe boundary is on but Windows would not build it, for example a working folder that is too broad. Fix the folder or remove the "isolation" line in .neuralvault-shell.json.
Full guide: Run commands in Git Bash, and the optional Windows boundaryDelete .neuralvault-shell.json from your user folder. The shell goes back to PowerShell with no boundary. Reset and uninstall remove that file too.
Full guide: Run commands in Git Bash, and the optional Windows boundaryThe / must start the message. A slash in the middle of a sentence is just text.
Full guide: Slash commands: /new, /compact, /model, /plan and the restThose two are listed so the menu stays stable but are marked as coming. They write nothing into the box.
Full guide: Slash commands: /new, /compact, /model, /plan and the restThere is none, and no separate ingest command either. To save a page, ask the assistant to fetch it and write it into the reference folder with its source.
Full guide: Slash commands: /new, /compact, /model, /plan and the restThe file is over 40,000 bytes. Shorten it, or move detail into a note the assistant can read on request. The last bytes are the ones dropped.
Full guide: How the assistant works toward a goal, and how to edit CORTEX.md safelyAn earlier file in the order CORTEX.md, CLAUDE.md, AGENTS.md may be in force instead. The screen shows which one wins and which are shadowed.
Full guide: How the assistant works toward a goal, and how to edit CORTEX.md safelyIn an older vault the goal section is absent. Add the idea to your CORTEX.md. It still asks before anything that needs a yes, whatever the file says.
Full guide: How the assistant works toward a goal, and how to edit CORTEX.md safelyThe names can differ a little between Windows builds. Look for the same words nearby.
Full guide: Windows blocked NeuralVault from making this folderOpen Protection history in Windows Security, find the entry for NeuralVault and choose Allow on device.
Full guide: Windows blocked NeuralVault from making this folderPress "Copy error details" on the notice and send us the text. It holds the folder and the system’s own message.
Full guide: Windows blocked NeuralVault from making this folderSee the guide on changing your vault folder. The vault folder may have been moved, renamed or disconnected.
Full guide: A note will not save, or will not openSee the guide on closing the window with unsaved edits.
Full guide: A note will not save, or will not openThat is the usual cause of NV-VAULT-004. Close one of them while you work.
Full guide: A note will not save, or will not openOnly the words are saved, and a very long draft is cut when it is written down for the next launch. Attachments are never kept.
Full guide: You closed the window while editing: what is keptEvery turn is written to your vault as plain Markdown. See the guide on a chat that could not be read.
Full guide: You closed the window while editing: what is keptSee the guide on a note that will not save.
Full guide: You closed the window while editing: what is keptSaved in a different format, or cut short, can make it unreadable. Undo your edit if you can, or send us the details.
Full guide: A chat is listed under "Could not be read"See the guide on finding your vault. The app may be pointing at a different folder.
Full guide: A chat is listed under "Could not be read"See the guide on a note that will not save or open.
Full guide: A chat is listed under "Could not be read"Check the note is not in the sources, agents or agent-inbox folders, which are never searched. Try a whole word or two words from the note.
Full guide: Search your vault from the Vault pageThe message under it is the engine’s own. Quote it in a bug report. If the engine banner is showing, see the guide on the engine not running.
Full guide: Search your vault from the Vault pageMeaning-based ranking needs Ollama as the chat provider and its embedding model answering. Without it you get a word match, which is still correct. See the guide on the paused semantic search notice and the guide on connecting Ollama.
Full guide: Search your vault from the Vault pageWait a few seconds and search again. The search index rebuilds when a note changes.
Full guide: Search your vault from the Vault pageNothing auditable has happened in this vault yet. Entries appear as agents act.
Full guide: Read the audit log: what an agent did and whether it was allowedThe log has no outcome for any action it read, so an outcome filter cannot match. Press "Clear filter" to see every action.
Full guide: Read the audit log: what an agent did and whether it was allowedPress "Try again". If it keeps failing, quote the message shown in a bug report.
Full guide: Read the audit log: what an agent did and whether it was allowedIt may be older than the newest 200, or it happened after the page last read the log. Press Refresh.
Full guide: Read the audit log: what an agent did and whether it was allowedThe palette only offers pages your edition may open. On Free, Activity is not included. See the guide on how editions work.
Full guide: Read the Activity page: your recent runs, newest firstNothing has run yet. Every chat, agent run and scheduled job is recorded as it happens.
Full guide: Read the Activity page: your recent runs, newest firstThe list on screen is from the last good read and the page keeps trying every few seconds. Press "Try again" in that line. If it persists, see the guide on the engine not running.
Full guide: Read the Activity page: your recent runs, newest firstNothing loaded at all. Quote the message shown in a bug report.
Full guide: Read the Activity page: your recent runs, newest firstWhat runs on its own, what it is allowed to do, and what is being kept.
Your switches still save. They take effect wherever the active scheduler is running, which is a different window or a different machine, so the change is not lost.
Full guide: Background jobs, and turning one offIt has not had a reason to run, or the scheduler is paused as above. The time shown is the last actual run, not a countdown to the next one.
Full guide: Background jobs, and turning one offIt only renders when off-box backup is already enabled, so there is no way to turn it on from Settings in this build. It was taken off the default surface deliberately, because it can do nothing until restic is installed separately.
Full guide: Backups: what runs on its own, and what does notThe card is still there in that case, on purpose: anything already running keeps its off switch. Settings, then System, and it sits under Background jobs and Safety.
Full guide: Backups: what runs on its own, and what does notSee the guide on the SmartScreen warning. The installer is signed.
Full guide: Install NeuralVault on WindowsChoose it on the folder screen during setup. The installer allows changing it. Your notes live in your vault folder, not in the install folder.
Full guide: Install NeuralVault on WindowsUnder your user profile folder, which is why a per-user install is used. Settings, Connections and data, Remove my data lists exactly what is stored there.
Full guide: Install NeuralVault on WindowsDo not run it. It is not the signed installer.
Full guide: Windows says "Windows protected your PC"SmartScreen builds reputation over download volume, so a warning can persist for a while on a new certificate or a fresh release. It is not a virus verdict.
Full guide: Windows says "Windows protected your PC"The file is not signed, so it is not an official installer. Do not run it.
Full guide: Windows says "Windows protected your PC"None is published in the project documentation, so this guide states none.
Full guide: System requirementsmacOS and Linux are experimental: they are tested far less and may be more unstable. There is no macOS or Linux installer yet.
Full guide: System requirementsThe plan is checked against a copy kept on the machine, and it lapses after a full week without reaching the internet. Connect and it refreshes. *Corrected 2026-10-14: after a full week with no successful check a release build does not fall back to Free. It locks: it stops running beyond sign-in, status, updates and bug reports until it can check in, and the screen reads "cannot reach the licence service". Nothing is deleted. A lapsed subscription that can check in gets the Free edition while the channel is open.
Full guide: System requirementsOpen Restore from backup again and pick the newest backup, the one saved just before the restore.
Full guide: Restore your vault from a backupSwitch to another page and back.
Full guide: Restore your vault from a backupOnly the newest ten are kept, and a backup only happens while the app is open. Older ones have been pruned.
Full guide: Restore your vault from a backupThe panel’s own message says why. Test and Dev builds never update themselves, by design, and are installed by hand.
Full guide: Check for updates and install oneThe panel says "The update check failed." and gives the reason. Check your connection and try again.
Full guide: Check for updates and install oneDownload is automatic and installing is not. Open Settings, About and press "Restart to install".
Full guide: Check for updates and install oneCorrected 2026-10-14: in the current build the panel says "Version X is ready. Restart to update." and the button is "Restart to update". Where this guide says "ready to install" or "Restart to install", read "Restart to update".
Full guide: Check for updates and install oneThat is deliberate. The updater only moves forward.
Full guide: Check for updates and install oneCorrected 2026-10-14: the Beta checks our public release feed, the same feed as Stable. It does not install on its own. "Install updates when NeuralVault starts" is off by default on the Beta, and you can turn it on in Settings, then Account, then About. Until then an update waits for you to press the restart button in About. *Corrected 2026-10-15: the Beta checks the update feed on perpetualtechnologies.co.uk, and NeuralVault checks for updates and installs them. *
Full guide: Check for updates and install oneCorrected 2026-10-14 (further): the line above that says the Beta checks our public release feed was wrong for the first Beta. Its built-in update feed points at an empty place, so it cannot update itself and no update will arrive by itself. To update, download the newest installer from the download page and run it; it installs over your old copy and keeps your vault. See the guide on updating the Beta by reinstalling. *Corrected 2026-10-15: the current Beta has the website feed, checks it and updates itself. If you still see NV-UPD-001, try again later, or download the newest installer and run it over your copy.
Full guide: Check for updates and install oneIf it was only just granted, sign out and back in, or check again in a minute. Access is checked when the plan renews, so a change can take a little while to show.
Full guide: Update channels: Stable, Beta, Test and DevCorrected 2026-10-14: a Beta build now checks the same public update feed as Stable (the build configuration was changed on 2026-10-14), so it can be offered updates. The earlier answer in this guide, that a Beta has no feed, no longer holds. *
Full guide: Update channels: Stable, Beta, Test and DevCorrected 2026-10-14 (further): the correction above, that a Beta checks the same public feed as Stable, is itself wrong for the first Beta. Its built-in feed points at an empty place, so it shows "No update information was found" (NV-UPD-001) and cannot update itself. Download the newest installer from the download page and run it. *Corrected 2026-10-15: the current Beta has the website feed and updates itself; the first build, now withdrawn, did not.
Full guide: Update channels: Stable, Beta, Test and DevAdded 2026-10-14: that bar is on every Beta build, and this guide’s step about banners only named Test and Dev. See the guide on the pink Beta bar.
Full guide: Update channels: Stable, Beta, Test and DevThose builds never check the public feed. That is how they avoid switching onto it by accident.
Full guide: Update channels: Stable, Beta, Test and DevOnly an admin account on a Dev build can choose the edition. On Stable, Beta and Test builds the edition is always what the account holds.
Full guide: Update channels: Stable, Beta, Test and DevTry once more, or open the log folder to see why. If it keeps failing, report it from the bug report panel and quote the message.
Full guide: The engine is not running, or is restartingThe engine banner is also on the sign-in screen, so you can restart it there.
Full guide: The engine is not running, or is restartingThe engine answered but did not name a version. That points to a stale engine file rather than a broken install. Mention it in your report.
Full guide: The engine is not running, or is restartingTell us in a bug report. It is a fault in that build.
Full guide: Read the About screen and the build codeThe screen flags a debug build. It is not the packaged release.
Full guide: Read the About screen and the build codeUse the bug icon in the top bar or Ctrl+Shift+B. The About screen’s Send feedback goes to a private inbox, not a tracker.
Full guide: Read the About screen and the build codeGive indexing time to resume. If it persists, confirm the model is present by running "ollama list".
Full guide: The notice says semantic search is pausedThe notice ends with the detail Ollama returned. Quote it in a bug report. The notice cannot name the cause beyond that.
Full guide: The notice says semantic search is pausedThey are not affected by this notice. If they fail, see the guide on a model not answering.
Full guide: The notice says semantic search is pausedIt says the tool catalogue is empty and that this is a fact about the install rather than something to fix here. Report it if you think that is wrong.
Full guide: See which tools need your approvalThe screen only reports it. Approval happens on the card in Chat.
Full guide: See which tools need your approvalIt says AI Manager and any custom agent will get a switch once they exist. There is nothing to pause until then.
Full guide: Pause an agent so it cannot start unattended runsThe screen describes it as stopping new unattended runs from starting.
Full guide: Pause an agent so it cannot start unattended runsThere is none. Use /plan, /manual or /default in the message box, or Shift+Tab with the cursor in it. Typing /status asks the app to say the mode, model and state of the chat.
Full guide: Permission modes: Plan, Manual and Default, and the safety guardSome steps are refused outright whatever you choose: writing a secret key into a page or file every visitor can download, deleting a drive or your home folder, forcing a git push, piping a download straight into a shell, and writing outside the folders you attached. The assistant is told why. After the assistant has read your notes or files, a command or page fetch to a place that is not on your allowed-hosts list is refused too, and so is a key or secret found in an outgoing address, search or command.
Full guide: Permission modes: Plan, Manual and Default, and the safety guardSome questions always ask: sending anything out after the agent has read your private notes (a plain page address then gets a card showing the exact address), and running a command or sending something out after it has read content from an outside source such as a web page. They are never remembered.
Full guide: Permission modes: Plan, Manual and Default, and the safety guardThe finished (Stable) build shows no bar. A Test build shows "TEST BUILD" on orange and a Dev build shows "DEV BUILD" on yellow. If you expected the Beta, open Settings, then Account, then About and read the version.
Full guide: The pink Beta bar: what to expect from a Beta buildThe code needs your edition, which only the engine knows. Wait a moment. If the engine banner is showing, see the guide on the engine not running.
Full guide: The pink Beta bar: what to expect from a Beta buildYou cannot. Nothing on it is a button. It is there so you always know which build you are on.
Full guide: The pink Beta bar: what to expect from a Beta buildThe words are always there, so you do not need the colour. "BETA BUILD" is Beta, "TEST BUILD" is Test and "DEV BUILD" is Dev.
Full guide: The pink Beta bar: what to expect from a Beta buildThat line only appears for a connection problem, not a refusal. See the guide on the other locked-screen messages.
Full guide: The screen says "The Beta is not released yet"Each title means something different. See the guide on the locked-screen messages.
Full guide: The screen says "The Beta is not released yet"Check you are signed in with the email address that was given early access. Press "Check again". If it is still shut after a minute or two, press "Report a bug" on the same screen and quote the build code. That button works on a locked screen.
Full guide: The screen says "The Beta is not released yet"Your vault is a folder on your computer and this screen does not touch it.
Full guide: The screen says "The Beta is not released yet"The place frees up 30 minutes after the other copy last checked in. Wait, then press "Check again".
Full guide: The app shows a locked screen: what each message meansCheck your internet connection. See the guide on network error messages. A firewall or a proxy can block it.
Full guide: The app shows a locked screen: what each message meansNothing. Your vault is a folder on your computer. The lock only decides whether the app opens.
Full guide: The app shows a locked screen: what each message meansTell us through the contact page on the Perpetual Technologies website. This guide makes no promise of a date, because none is set.
Full guide: Can I use NeuralVault on a Mac or Linux?It is not ours. There is no macOS or Linux installer yet. Do not run it.
Full guide: Can I use NeuralVault on a Mac or Linux?Report it. Quote the code and the build code. A crash that repeats is exactly what we need to see.
Full guide: NeuralVault will not open, or the window is blank or stops workingSee the guide on Windows blocking the vault folder.
Full guide: NeuralVault will not open, or the window is blank or stops workingYour vault is a folder on your disk. A crashed window does not delete it.
Full guide: NeuralVault will not open, or the window is blank or stops workingUse Remove my data before you uninstall, as in the first step. It lists what it will remove before it does anything.
Full guide: Uninstall NeuralVault without losing your vaultAn update does not remove them. Only an uninstall does. If they went after an update, report it.
Full guide: Uninstall NeuralVault without losing your vaultDelete the folder yourself in File Explorer. NeuralVault never deletes it. Make a copy first if there is any chance you want it.
Full guide: Uninstall NeuralVault without losing your vaultIt also says that your current version is still installed and works as before, and that nothing was changed. Press "Try again", or carry on and try later from Settings, then Account, then About.
Full guide: NeuralVault shows "Updating NeuralVault" when it startsThat is by design. It opens normally when you are offline, signed out, the check is slow, nothing is waiting, or an earlier attempt for the same version did not finish. Check for updates from About.
Full guide: NeuralVault shows "Updating NeuralVault" when it startsIf the installer does not take over, the app opens by itself after a short wait. If it does not, close it from the tray or Task Manager, start it again and report it with the code from About.
Full guide: NeuralVault shows "Updating NeuralVault" when it startsSee the guide on update error codes. "NV-UPD-001, No update information was found" means the update location did not have the file that lists the latest version. Try again later; if it keeps happening, copy the error details and send them to support. See the guide on updating the Beta by reinstalling.
Full guide: NeuralVault shows "Updating NeuralVault" when it startsPress "Copy error details" and report it with the bug icon or Ctrl+Shift+B. Tick "Update status" under "What to include" so we can see the last update event.
Full guide: An update failed: what each NV-UPD code meansThat is by design. The updater only moves forward.
Full guide: An update failed: what each NV-UPD code meansDownload the newest installer from the download page and run it. Your vault is not touched.
Full guide: An update failed: what each NV-UPD code meansSee the guide on installing on Windows.
Full guide: Update the Beta: download the new installerCheck you downloaded the newest installer and not an older file from your Downloads folder, then run it again.
Full guide: Update the Beta: download the new installerThe current Beta has the website feed and updates itself. If the newest installer still shows it, press "Copy error details" and report it with the bug icon or Ctrl+Shift+B.
Full guide: Update the Beta: download the new installerYour backup from step 1 is a copy of the whole vault folder. Open the vault folder in File Explorer and check the files are there.
Full guide: Update the Beta: download the new installerThey are. The conversation is the exception: it starts off every time. "Reset my choices" puts every extra back off. The same choices are in Settings, Connections and data, Privacy choices, under "What a bug report carries".
Full guide: What a bug report sends, and what it hidesThe panel says reports go to a private inbox that more than one person can read. Use the private inbox button for anything about your account or your notes.
Full guide: What a bug report sends, and what it hidesPress "Open log folder" in the panel. It is a local record that stays on your machine and is not attached for you.
Full guide: What a bug report sends, and what it hidesSee the guide on a bug report that did not send.
Full guide: What a bug report sends, and what it hidesRead the line under it. "Write what happened to turn on Send." means the first box is empty. "This report is too long ..." means shorten what you wrote or turn an extra off. "The build code could not be read, so the one-press send is switched off." means use the private inbox.
Full guide: The bug report did not sendThe panel says it could not open your mail client. Press "Copy report" and paste it into an email to us yourself, using the contact details on the Perpetual Technologies website.
Full guide: The bug report did not sendThe locked screen has its own "Report a bug" button. The report carries the build code, and everything else in it is off.
Full guide: The bug report did not sendNot every message has one. Copy the words as they are and include them in your report.
Full guide: What an NV code means, and how to copy the detailsSee the guides for the area: sign-in messages, update codes, network messages, chat error codes, and notes that will not save.
Full guide: What an NV code means, and how to copy the detailsSend it to us with its details. A code is never reused, so it points to exactly one problem.
Full guide: What an NV code means, and how to copy the detailsA firewall or security program may be blocking NeuralVault itself. Allow NeuralVault through it.
Full guide: Network errors and working offlineIt keeps trying and opens by itself once it gets through. See the guide on locked-screen messages.
Full guide: Network errors and working offlineSee the guide on plan renewal.
Full guide: Network errors and working offlineSee the guide on vault backups. NeuralVault saves a copy about every six hours while it is open, keeps the newest ten, and stores them in a backups folder next to your vault folder.
Full guide: A notice says the automatic backup is failingThe card checks that the folder exists, that NeuralVault may save in it, and that it is not inside your vault. A folder inside your vault cannot hold the second copy. Choose one outside it, ideally on another drive.
Full guide: A notice says the automatic backup is failingSee the guide on restoring your vault from a backup.
Full guide: A notice says the automatic backup is failingSigning in, what your edition includes, and removing everything.
There is nowhere, deliberately. Editions are tied to the account, not to a file you install.
Full guide: Sign in, and see what your edition includesCheck the email matches the one that made the purchase. If it does, that is a billing question rather than an app one, and worth writing to us about.
Full guide: Sign in, and see what your edition includesThat is fine. Once signed in, the install knows what it may do with no network at all. Signing in is the only step that needs a connection.
Full guide: Sign in, and see what your edition includesCreating an account does not sign you in by itself. A confirmation email has to be clicked first, and the screen names the exact address it was sent to so a typo is visible immediately rather than after ten minutes of waiting for mail sent somewhere else.
Full guide: Sign in, and see what your edition includesThat is worth telling us about, and it is the one case where the detail matters: say what the account page shows and what the app shows. Those two disagreeing is a fault on our side, not something you did wrong.
Full guide: You paid, but the app still says FreeThe edition follows the account that made the purchase. Sign in with that email.
Full guide: You paid, but the app still says FreeThat is correct. Wire is not built into the app yet, so no edition shows it.
Full guide: Why a feature you expected is not thereEntitlements are re-read whenever the app checks your licence, so a lapsed, cancelled or revoked subscription collapses a gated page rather than leaving it on screen against a backend that is already refusing it.
Full guide: Why a feature you expected is not thereNot in this build. It needs Personal, the same tier as the agent fleet and the curated connectors it displays.
Full guide: Why a feature you expected is not thereThis page will not restate a pricing table that changes independently of it. Check the editions page on this website for the current, authoritative list.
Full guide: Why a feature you expected is not thereThe message is the reason the account service gave. Read it first: it usually names the problem, and it is the text to quote if you write to us.
Full guide: Create an account and confirm your emailThen that account did not need a confirmation step and there is nothing more to do.
Full guide: Create an account and confirm your emailSee the guide on the confirmation email not arriving. It covers the "Send it again" button and what to check first.
Full guide: Create an account and confirm your emailSend it again and use the code from the newest email. The app warns that an older code may no longer work.
Full guide: The confirmation email has not arrivedThat is expected. Click the link, then return to the app and sign in with your password.
Full guide: The confirmation email has not arrivedWrite to us through the contact page on the Perpetual Technologies website and give the address you used. Do not create a second account with a different address to work around it.
Full guide: The confirmation email has not arrivedIt stays disabled until both the email box and the password box have something in them.
Full guide: Sign in to NeuralVaultIt always empties after an attempt. Type it again.
Full guide: Sign in to NeuralVaultThe account has not been confirmed yet. A "Send the confirmation email again" button appears under the form. Press it and use the newest email.
Full guide: Sign in to NeuralVaultSigning in is the step that needs a connection. Once you are signed in the install keeps working offline and refreshes quietly when it can. If it goes a full week without reaching the internet it drops to Free until it can check again. Nothing is deleted when that happens. *Corrected 2026-10-14: it does not drop to Free. After a full week with no successful check a release build locks: it stops running beyond sign-in, status, updates and bug reports until it can check in, and the screen reads "cannot reach the licence service". Nothing is deleted.
Full guide: Sign in to NeuralVaultType your email address first. It is disabled while the Email box is empty.
Full guide: Reset a forgotten passwordThe message is worded "if the address has an account", so it does not confirm that one exists. Check the spelling of the address you typed and check your spam folder.
Full guide: Reset a forgotten passwordRead the message, then try again from Settings, Account, Plan and sign-in.
Full guide: Sign outIt does neither. Your vault is your own folder and signing out leaves it alone. To delete what the app stores on this machine, use Remove my data in Settings.
Full guide: Sign outThat is how those builds are documented to behave. Signing out forgets the local grant for a Test or Dev build, so it locks until you sign in with an account that has access.
Full guide: Sign outThere is none. The app only has Remove my data, which deletes what NeuralVault stores on this machine and does not touch your account.
Full guide: Delete your NeuralVault accountAn account with a live subscription cannot be scheduled for deletion. Cancel the subscription from Plan & billing, then try again.
Full guide: Delete your NeuralVault accountTransfer or close the organisation first, so nobody loses access to work they depend on, then try again.
Full guide: Delete your NeuralVault accountThe confirmation box must match the account email. Type it as shown.
Full guide: Delete your NeuralVault accountPress "Renew now" on the same screen, then sign out and back in. See the guide on renewing your plan.
Full guide: See which edition your install is runningThe message after it is the reason. If the engine banner is showing at the top of the window, deal with that first.
Full guide: See which edition your install is runningThere is nowhere. The edition comes from the account you sign in with, and nothing is installed or pasted.
Full guide: See which edition your install is runningThe install is already current. If the edition is still not the one you expect, the account itself does not show that plan: check Billing in Settings and the account page on the website.
Full guide: Renew now: make the app pick up a plan changeSign in, then press Renew now again.
Full guide: Renew now: make the app pick up a plan changeYour current edition keeps working until it expires. Check the "Last attempt" row for the reason and check the account and billing pages.
Full guide: Renew now: make the app pick up a plan changeThe app retries on its own and your current edition keeps working. Check your connection and try again later.
Full guide: Renew now: make the app pick up a plan changeThe install has no live account session, so there is nothing to check. Sign in first.
Full guide: See your subscription and open the billing portalThe account has no NeuralVault subscription on record. If you believe that is wrong, contact us rather than retrying. A payment that has not reached Stripe yet does not appear here either.
Full guide: See your subscription and open the billing portalIt is separate. Managed usage, under Intelligence in Settings, is its own wallet.
Full guide: See your subscription and open the billing portalCheck whether its row is one of the "not built yet" rows above. If it is, no edition shows it. If it is not, open Plan and sign-in and check the edition.
Full guide: How editions work: Free, Personal and BusinessThis guide does not restate prices. The pricing page on the Perpetual Technologies website is the current source.
Full guide: How editions work: Free, Personal and BusinessThat is not how it works any more. Sign in with the account that holds the plan and press Renew now if the app has not caught up.
Full guide: How editions work: Free, Personal and BusinessCorrected 2026-10-15: there is none. Anonymous app-health and usage counts are always on, and the first step above says what they contain.
Full guide: Usage counts, and the one privacy choice you haveThat describes an earlier build. Read the first step above for what is sent now.
Full guide: Usage counts, and the one privacy choice you haveIt stays disabled until the list has loaded and the typed phrase matches exactly, character for character.
Full guide: Remove what NeuralVault stores on this machineThe app never deletes your vault. Delete the vault folder yourself in File Explorer.
Full guide: Remove what NeuralVault stores on this machineThis screen does not touch the account. See the guide on deleting your account.
Full guide: Remove what NeuralVault stores on this machinePress "Renew now" in Plan and sign-in, or sign out and in again, so the app reads the account again.
Full guide: One account for the website and the appCheck you used the same email, and that the plan covers more than one machine. The app says where the plan comes from on that screen.
Full guide: One account for the website and the appThere is none. The account is the entitlement.
Full guide: One account for the website and the appReconnect and wait, or press "Check again" on the locked screen. The copy of your plan is only good for seven days between successful checks, so after that the app locks until it can check in. It does not drop to Free. Nothing is deleted: your notes are files on your disk and are not affected either way.
Full guide: Your plan could not be renewed, or you have been offlineThat is a billing answer, not a connection problem. See the guide on checking your plan, and sign in with the account you bought with.
Full guide: Your plan could not be renewed, or you have been offlineThe place frees 30 minutes after the other copy last checked in. Wait and try again.
Full guide: Your plan could not be renewed, or you have been offlineTry renewing again. If it keeps happening, press "Copy error details" and send the text to us. Your current plan is unchanged.
Full guide: Your plan could not be renewed, or you have been offlineWrite to us through the contact page on the Perpetual Technologies website. Give the address you used and the code NV-AUTH-006.
Full guide: "Too many ... requests right now" when you sign up or ask for an emailSee the guide on the confirmation email not arriving.
Full guide: "Too many ... requests right now" when you sign up or ask for an emailThe website and the app use the same account. This guide describes what the app shows.
Full guide: "Too many ... requests right now" when you sign up or ask for an emailIt stays off until both the email box and the password box have something in them.
Full guide: Sign-in or sign-up fails: what each message meansSee the guide on the hourly email limit.
Full guide: Sign-in or sign-up fails: what each message meansReport it from the bug icon or Ctrl+Shift+B, and include the NV-AUTH code.
Full guide: Sign-in or sign-up fails: what each message meansSettings, then Connections and data, then Privacy choices has "The full policy", and the Perpetual Technologies website has the privacy notice.
Full guide: Privacy basics: what stays on your computerUse a model on your own machine through Ollama, or tighten the data-policy filter in the model picker.
Full guide: Privacy basics: what stays on your computerClosing the account itself is done on the website. See the guide on deleting your account.
Full guide: Privacy basics: what stays on your computerThey are the failure modes the guides document, gathered in one place because that is the form people want them in. We would rather say that than dress them up as community posts that never happened.
Somewhere people can answer each other, hosted here rather than rented. It is not open yet and this page will not guess at a date. When it opens, these answers are what it starts with instead of an empty room.
Report a bug from inside the app, where the diagnostics attach themselves and you are already signed in. For anything else, write to us and a person reads it.
Prefer to read the lot at once, or hand it to an assistant? The guides these come from are served as one plain-text document at /support/guides.md.