Support

How can we help?

112 guides, sorted by the problem you have. Every one is checked against the app and dated.

I have a problem with...

Browse by topic

10 topics. Pick the one that sounds closest to your problem. Each is split into smaller headings, so you can find the exact guide.

Account and policies

The things that are not bugs

Sign-in trouble, a plan that will not activate, a payment question, a device you no longer use. Those are handled in your account rather than through a bug report. The documents that govern all of it are published here too.

Your account

Policies and legal

All of it at once

Still need help

If none of those covered it

There is more than one way to tell us, and none of them needs a GitHub account. Use the form on this site, report from inside the app, email us, or tell us privately if it is a security problem.

  • Report a problem on this site

    Fill in a short form: what happened, what you expected, and how to reach you. No GitHub account, no app open, and no diagnostics attached, so tell us anything that would help us see it.

    Open the report form

  • From inside the app

    Settings, then General, then About, then Report a bug. The app builds the report and shows you the exact text first, so nothing leaves your machine until you have read it. This is the route worth taking when you can: it is the only one that attaches real diagnostics.

    In the current beta it then opens a prefilled issue on our public GitHub tracker, which needs a GitHub account and can be read by anyone. Open a blank issue on GitHub if you would rather file it there yourself.

  • Email us

    For a reply from a person, email contact@perpetualtechnologies.co.uk or use the contact form. That route targets two business days, and a real person reads it.

    Get in touch

  • Found a security problem?

    Tell us directly rather than filing it as an ordinary bug. We will not take legal action against anyone who reports a genuine issue in good faith and gives us a reasonable chance to fix it before going public.

    Read the security policy
What is in the diagnostics
The app version, your platform and OS, the Electron and Chromium versions, your edition, whether a vault is configured (that word only, never the path), and whether the app’s own backend process is connected, its version, and how many commands it exposes. The app shows you the whole block before anything opens, and it ends by stating that no file path, vault path, note title, note content, prompt, model output, account email or credential appears in it.
What you actually get

Support, described honestly

Free
Bug fixes and security fixes. No promised release cadence, and this page will not invent one. Report a bug from inside the app and it reaches the same place every other report does.
Personal
Everything Free gets, plus help with your account, your plan and your billing. Your subscription covers the application and its updates while it runs.
Business
Everything above, plus whatever deployment and support was agreed when the work was scoped. That is part of the engagement rather than something billed again.
No live chat
There is no team to staff one. A chat widget nobody is behind is worse than none, because it looks like an answer is seconds away.
No status page
The application runs on your machine. There is no service to be up or down for the part you use most, so a status page would mostly be a green tick that means nothing.
No clock on a bug report
A report filed in the app carries no contact details by design, so there is frequently nobody to reply to and no clock running on it. Email is the other route and it is not the same: anything sent through the contact form targets two business days, and a real person reads it either way.
No forum to post in yet
One where people answer each other is planned, hosted here rather than rented, and this page will not guess at a date. Until it opens there is a read-only questions page, which is what a forum gives you on day one without the empty room.