6 guides
When something breaks
The engine banner, a window that will not open, error codes, network errors, and how to report a bug so it reaches us.
- The engine is not running, or is restartingThe desktop app is a window over a separate engine process; a banner tells you when the engine stops, restarts or fails, and offers "Restart the engine" and "Open log folder".
- What a bug report sends, and what it hidesIn the Beta build, a bug report always carries your build code and nothing else unless you switch an extra on, and a live preview shows the exact text that will be sent with secrets and file paths already hidden.
- The bug report did not sendIn the Beta build, a failed send says "Nothing was filed. Your words are still here.", names the reason, and offers the private inbox; the usual causes are the network, an hourly limit on reports, or a missing build code.
- NeuralVault will not open, or the window is blank or stops workingIn the Beta build, work through this list when the app does not open or the window goes blank: it may already be running, a Reload may fix a crashed window, and the log file is at %APPDATA%\NeuralVault\logs.
- What an NV code means, and how to copy the detailsIn the Beta build, a failure shows a code like NV-ROUTE-002 with a plain sentence and a "Copy error details" button; the code always means one thing, so quote it when you write to us.
- Network errors and working offlineIn the Beta build, a network error means NeuralVault could not reach a service; your notes and a local model keep working offline, but signing in, plan checks, cloud models and updates need the internet.